SAN ANGELO, Texas — UPDATE (2:15 p.m. May 19): The City of San Angelo said it is receiving a high volume of calls and emails from citizens interested in the CARES Rental/Mortgage Assistance program.

To better serve customers and expedite the process, the City asks callers refrain from making multiple calls to 325-655-0824, for the same issues. The City said it will respond based on the time and date calls are received, with the oldest handled first.

In the meantime, citizens are asked to consider downloading the application on the City's website at cosatx.us/chs, completing all forms and emailing forms to housing@cosatx.us.

According to the update from the City, it can only earmark funds for completed applications.

ORIGINAL STORY: The City of San Angelo will begin accepting applications for rent/mortgage assistance (RMA) to help with COVID-19 related recovery, by appointment only, beginning Monday, May 18.

Citizens wishing to read more about the program, or obtain an application electronically, can access the RMA guidelines, brochure and application cosatx.us/chs.

Citizens without access to the internet can call 325-655-0824 to schedule an appointment with staff to either compete an application over the phone, pick up an application or drop off an application in the Neighborhood & Family Services lobby at 52 W. College Ave. (north/WIC wntrance).

Walk-ins without an appointment will not be accepted, and clients may be screened for COVID-19 upon entrance. Completed applications can be emailed to housing@cosatx.us.